|
KEITHLEY INSTRUMENTS, INC. ("KEITHLEY")
CONDITIONS OF SALES
A customer who orders and purchases a product from KEITHLEY agrees to abide
by these terms and conditions.
Prices:
Prices are subject to change at any time.
Payment Terms
Subject to our credit department approval at the time of shipment. All orders
must be paid in full before or upon delivery unless KEITHLEY accepts the
customer’s credit application. If credit is extended to the customer, the
customer must pay in full KEITHLEY’s invoice within 30 days of receipt. A
delinquency fee of 1 1/2% (18% per year) will be charged on invoices not paid
when due. If items are shipped separately, items will be invoiced when they are
shipped. We accept Mastercard and Visa.
Title:
While title to products shall pass at KEITHLEY 's plant, KEITHLEY retains a
security interest and right of possession in the products until full payment is
received from the Customer.
Delivery:
After an order is accepted, a shipping date will be scheduled. All shipping
charges are the responsibility of the customer. If a shipment is missing items,
the customer must notify KEITHLEY in writing within 10 days of receiving the
shipment.
Delays in Performance or Shipment:
KEITHLEY shall not be liable for any delay in performance of this order or in
delivery when such delay is directly or indirectly caused by events or factors
beyond our reasonable control. KEITHLEY shall make, and Buyer shall accept,
deliveries when such causes have been remedied.
Orders:
All orders are subject to acceptance by KEITHLEY. KEITHLEY 's booking of an
order shall constitute its acceptance of an order.
Acceptance:
If an order is acknowledged at domestic prices and goods are for export
outside the United States, we reserve the right to cancel the order.
If order contains provisions inconsistent with the provisions of our proposal
or acknowledgement, KEITHLEY provisions shall prevail unless we agree to a
specific exception. Buyer’s acceptance of goods delivered hereunder shall
constitute acceptance of these conditions of sale.
Export Control:
The export laws of the United States of America as well as its regulations
apply to all products ordered, purchased, or received under these terms and
conditions.
Return Policy:
(1) Defective Products. A customer may return a defective product to Keithley
Instruments, Inc. for repair or replacement at Keithley Instruments option, in
the event Keithley Instruments determines that the product is defective. The
defective product must be returned to Keithley Instruments within the warranty
period. The Customer shall be responsible for all shipping costs.
(2) 30-day Evaluation Purchase Order. Purchase orders for individual products
may specifically state that the product is purchased on a 30-day evaluation
period (an "Evaluation Purchase Order"). Those products may be returned to
Keithley Instruments freight prepaid by the Customer for a full refund at any
time within 30 days from the date of shipment for a full refund of the purchase
price and will not be subject to any restocking fee.
(3) Non-Defective Product Return. Products that are not defective may be
returned to Keithley Instruments within 30 days from the date of shipment, in
the sole and absolute discretion of Keithley Instruments, if the product is
unsatisfactory for the application for which it was purchased. In such event,
Keithley Instruments shall, at its option, either refund the purchase price paid
by the Customer or replace the product with a product that is satisfactory for
the application. The Customer shall be responsible for all shipping costs and a
restocking fee determined by Keithley Instruments. A Customer purchasing a
product pursuant to an Evaluation Purchase Order shall not be permitted to
return the product pursuant to this subsection.
(4) Method of Return. Prior to returning the product, contact Keithley
Instruments Sales Office or Corporate Headquarters for a Return Material
Authorization number. All products returned to Keithley Instruments must be
securely packaged in the original shipping materials and reach Keithley
Instruments without damage and shipped in accordance with applicable laws, rules
and regulations. The products must contain all software and accessories that
were shipped to the Customer in connection with the product.
Warranty:
Keithley Instruments, Inc. warrants its instruments and data acquisition
hardware to be free from defects in materials and workmanship for a period of 1
year from the date of shipment, with the following exceptions:
- 90 days for probes, cables, optical fiber, rechargeable batteries,diskettes,
and documentation.
- 2 years for Models 2302, 2303,2304, and 2306.
- 3 years for Models 2000 ,2000-20, 2001, 2002, 2010, 2015,
- 2016, 2182, 2700, 2750, and all KPCI data acquisition
boards.
During the warranty period, we will, at our option, either repair or replace
any product that proves to be defective. To exercise this warranty, write or
call your local Keithley representative, or contact Keithley headquarters in
Cleveland, Ohio.
Click here to see our warranty page.
Taxes:
Unless otherwise stated, all prices are exclusive of use, sales and similar
taxes. Such taxes applied directly to the order shall be paid by the Buyer,
unless an exemption certificate is supplied to KEITHLEY that is acceptable to
the taxing authorities of the delivery destination.
Limitation of Liability:
Neither KEITHLEY nor any of its employees shall be liable for any direct,
indirect, special, incidental, or consequential damage arising our of the use of
its product even if KEITHLEY has been advised in advance of the possibility of
such damages. Such excluded damages shall include, but are not limited to: costs
of removal and installation, losses sustained as the result of injury to any
person, or damage to property.
Acknowledgement/Governing Law:
When a customer orders, purchases, and/or receives a product from KEITHLEY,
the customer accepts these terms and conditions. The customer agrees to comply
with all the laws and regulations of all the United States of America and its
states and
territories. |
